Note: We are constantly adding new payment methods so stay tuned for updates. For Korean experts, we may transfer you money directly through local banks. 

How do I make a cash deposit to my account?

At this time, we don't have the option for buyers to load funds into their CHARTIN balance.

The reason why some accounts have an available balance is that they have earned revenues, they have refunds from canceled orders or funds added by CHARTIN as credits.

Note: Cash deposits can be made on CHARTIN Business accounts.

Withdrawal Timelines

For Paypal and Bank transfers (by Payoneer), withdrawals are processed once a month.

If you submit a request, payment will be sent 1st of every month. 

Since we have experts in different time zones, we calculate the first date of the month according to UTC (+0) (Coordinated Universal Time).

For example, if you submit a withdrawal request using PayPal or Payoneer on the 21st, we will collect the request on the 1st (the withdrawal deadline date). 
 

Payment Status Definitions

Status: Pending approval 

If your withdrawal request is pending approval (it hasn’t been processed yet), 

Status: Completed

This means your payment has been sent to you.

Can I make multiple withdrawal requests?

Yes. They'll add up and be paid at the beginning of every payment cycle. 

Payment issues

There are a number of possible reasons for your payment to fail. In this article, you can review all of the payment failure possibilities as well as the associated resolutions to particular payment issues. 
 

Why a payment could be failing

There may be a record of a pending transaction on your bank statement when the transaction through the card method doesn’t succeed, and an error appears in the checkout.

This happens because the authorization request was sent to the banking institution.

In case of an error/failure, CHARTIN is making sure to cancel/void the authorization.

Depending on processing time by the specific bank, the funds from canceled/voided authorizations should be placed back on your card within 2-7 days.

Cancellation/voiding of the authorization is not the same as a refund, so there won’t be a record of the refund on your bank statement.

The funds originally reserved/held by the bank for the transaction will just be released back to your card's balance.

There may be a record of a pending transaction on your bank statement when the transaction through the PayPal method doesn’t succeed, and an error appears in the checkout.

PayPal handles this accordingly by releasing the originally reserved/held funds.

If this does not occur, we recommend reaching out to PayPal directly.

When a payment fails, check if:
- You input your card information correctly
- If your card is currently valid
- There is a limit on your card
- Ask yourself: Did you contact your bank to make sure that you are able to make payments to an international company based in Israel? 

Try these options: 
- Contact your credit card company to make sure there isn't an issue with your account.
- If you attempted a payment through PayPal, we recommended contacting PayPal to ask for clarification why the payment failed.
- If you used a credit card, you have the option to use Paypal instead.
- If you used Paypal, please try using a credit card that is not attached to the same banking institution.
- If you tried to purchase only once, then you may want to try one more time. To try again, start the checkout process from the start.
- Don’t hit the ‘go back’ button on the browser or refresh the page. 

Charged twice?
A payment may have gone through more than once because:
The checkout session was interrupted. Alternatively, the activity may have been repeated by clicking the "back arrow" in the browser or by refreshing the page. Clicking "go back"  and refreshing the checkout page is not recommended. 

The payment button may have been pressed twice. When there are multiple attempts to place a purchase sometimes the payment processor authorizes multiple attempts. This causes the card to be charged twice.

If you were billed more than once, please contact Customer Support.

For any other inquiries, please make use of our chatbot Dino. Dino will get back to you as soon as possible!